The following are the procedures and regulations for filing a complaint against an IBCIM.ORG member:

The consumer filing the complaint must have exhausted every avenue of resolution with the merchant. Filing a complaint should only be the final result of the customer service process.

All complaints must be reasonable in nature and should be based on common internet customer service practices. Unreasonable demands on a merchant will not qualify as a basis for a complaint. Negative comments about a merchant does not qualify as a complaint. A complaint must be based on an actual problem such as not receiving the purchased good or service. All complaints must be professionally written and must not contain any foul or unprofessional language. All complaints must be written in English regardless of the consumer's background or merchant location.

After a complaint has been filed and accepted IBCIM.ORG will notify the merchant of the complaint and the merchant will be given an opportunity to settle the issue once more. If the situation is resolved between the merchant and the consumer the complaint will be dismissed. If the complaint is not resolved the complaint will remain on the member's record. No member is obligated to any resolution except their own.

If you have a complaint with an IBCIM.ORG member company and feel that you meet all of the above requirements then you may file a complaint now.

The complaint must contain the following:

- Full name of person filing the complaint
- Address of person filing the complaint
- Phone number of person filing the complaint
- Email of person filing the complaint
- Age of person filing the complaint
- URL/Name of the company filing the complaint against
- If applicable the contact person at the company
- If applicable the order number of the item or service in question
- Description of the item or the service in question
- Description of the nature of the problem
- Full statement of the steps already taken attempting to resolve the issue
- An explanation why you believe you have been treated unfairly
- A statement on what resolution you are seeking

If your complaint meets all the above requirements then you may email the above information to service [at] ibcim.org. Incomplete complaints will be returned and may be rejected.

IBCIM.ORG reserves the right to dismiss any complaint if they are not witin reason or are not within the scope of what is covered under the Merchant Certified Program.